Thank you for shopping at Odorama! We hope you are happy with your purchase. However, if for any reason you are not satisfied, we are happy to offer a return or exchange within 14 days of purchase.
Conditions for Returns:
- The item must be unused and in the same condition that you received it.
- The item must be in its original packaging with all tags attached.
- You must have a receipt or proof of purchase.
Items not eligible for return:
- Opened or used perfumes or other personal care products.
- Customized or personalized items.
- Items purchased on sale or clearance.
Return Process:
- Contact our customer service team at [email protected] or by phone at +234 7042676898 to obtain a return authorization number.
- Pack the item securely in its original packaging.
- Include a copy of your receipt or proof of purchase.
- Write the return authorization number clearly on the outside of the package.
- Ship the package to the following address:
Odorama Returns
Ada George Chinda Street
Rivers, Nigeria
Refunds:
Once we receive your returned item, we will inspect it and process your refund within 7 business days. The refund will be credited to the original payment method. Please note that shipping costs are non-refundable.
Exchanges:
If you would like to exchange your item for a different size or color, please follow the return process above and indicate your desired exchange in the return form. We will ship the new item to you once we receive your returned item.
Questions:
If you have any questions about our return policy, please contact our customer service team at [email protected] or by phone at +234 7042676898.
Thank you for shopping at Odorama!